Chiara London respects your privacy. Your email address is absolutely secure. Without your consent, we do not sell or rent any of your personal data that we collect (such as your email address, name and other data) to third parties. We will only collect, store and use your personal data to customise the content, services and advertising that we deliver to you based on your preferences and interests.
Purchase of Goods
Payment: When you purchase goods through the Chiara London service, you must provide the Chiara London service with information about your credit card or other payment instrument. You represent and warrant to Chiara London service that this information is true and that you are authorised to use the payment instrument. You are responsible for all taxes associated with your purchase of goods through the service.
Loss and Cancellation: Ownership and risk of loss for all goods ordered by you pass to you upon our delivery to the carrier. We reserve the right to cancel orders for goods for any reason.
We Protect You
Chiara London is owned by Chiara London and operated by Chiara London . Chiara London ("Chiara London", "we", "us", "our") is committed to protecting your privacy. At Chiara London we never share our customers' data with third parties. We use the information you provide to respond to your enquiries, customise future purchases for you, improve our business and communicate with you. We always strive to personalise and continuously improve your Chiara London shopping experience.
Please note that your use of the website is subject to this Privacy Policy (the "Policy") and the website's Terms of Use ("Terms and Conditions"). In this Policy, a word/term used with a capital letter is defined in the Terms and Conditions or elsewhere in this Policy.
Our Policy explains what information we collect on the website, how we use and/or share this information and how this information is maintained by us. By using this website, you consent to this Policy. If you do not agree to the terms of this Policy in whole or in part, you should not use this website. Please note that this Policy applies only to information collected on the website and not to information collected through other methods or sources.
Our Policy ensures that all information you provide to us remains private and secure. To reassure you, we provide details below of the information you provide to us and how it is used and, more importantly, not used. We will never collect sensitive information about you without your express consent. The information we store is accurate and up to date. You can review the information we have stored about you by contacting us (an administrative fee may apply for this). If you find any inaccuracies, we will promptly delete or correct them.
Personally Identifiable Information – Collection of PII We Collect
We collect personally identifiable information ("PII") that is voluntarily provided during registration or in response to specific information requests explicitly presented to you.
We may also collect your IP (Internet Protocol) address to diagnose problems with our server and to administer this website. An IP address is a number assigned to your computer when you use the Internet. Your IP address is also used to identify you during a particular session and to collect comprehensive demographic data.
We may ask for your email address during your use of the website. To purchase vouchers, you may be asked to provide some or all of the following personal information: first and last name, postal address, email address, date of birth, telephone number and details of a payment mechanism such as credit card details.
Use and Disclosure of PII
All personal data is stored in accordance with the Data Protection Act 2018 and other applicable data protection laws in the United Kingdom.
We use personal data to provide you with information about Chiara London , to provide you with the service properly and to market ourselves to you. It is our policy not to sell or share PII to third-party organisations (outside our group companies) unless we are required to do so for fraud prevention and detection. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.
However, we may share your personal data with our agents and subcontractors to assist us with any of our uses of your data in accordance with this Policy. For example, we may use third parties to provide us with marketing or customer service support, or send them to a credit card provider to process a payment.
We also always reserve the right to disclose PII to:
(a) comply with applicable laws;
(b) respond to governmental requests (or requests from legal, governmental or semi-governmental or local authorities or Internet safety authorities of any kind);
(c) comply with valid legal process or proceedings;
(d) protect our rights or property, this website and/or other users of this website.
Please note that as part of the PII sharing listed above, we may send your data internationally, including to countries outside the European Economic Area. Some locations outside the EEA may have no adequate data protection laws at all or provide different levels of protection for personal data that are not as high as in the United Kingdom. By submitting PII to us, you acknowledge that once we have used your data in the manner described in this Policy, we are not responsible for the use of your data by third parties who receive and process your data.
Cookies
We use "cookies", a technology to store data on your computer by using your browser's functionality. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the website before. You can usually change your browser to prevent the use of cookies – but if you do, the service (and website) may not work properly. The information stored in the cookie is used to identify you. This allows us to operate an efficient service and track the behavioural patterns of website visitors.
Additionally, in the course of serving advertisements on this website (if any), third-party advertisers or ad servers may place or recognise a unique cookie in your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Policy but to their own respective privacy policies. (Please note that use of the website is not intended for or directed at children under 18 years of age.)
Emails
Please note that we may send you emails for the following purposes:
As part of the service. For example, we send (or may send) emails to you under some of the following exemplary circumstances:
- - After registration, to provide you with your account details;
- - As reminder emails about the services we offer (especially if you haven't used them yet or for a while);
- - To send you requested information or vouchers;
- - As newsletters;
- - As promotional emails;
- - To offer you related services from Chiara London
However, regarding marketing or promotional emails we may send, we will always give you the opportunity to opt out of them in the future (or unsubscribe).
Security and Retention
Personal data we store is kept securely in our systems in accordance with our internal security policy and the law. We store data for up to 3 years after last access or use by us.
Regarding information transmitted between the website and/or users, whilst we take reasonable precautions to protect this information, we may not be able to prevent unauthorised access to this information by third parties or accidental disclosure of such information during transmission. Users acknowledge this risk when communicating with the website.
Transfer Under Certain Circumstances
In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganisation or liquidation of Chiara London , we may, in our sole discretion, transfer, sell or assign information collected on and about this website (including but not limited to PII and other information) to one or more relevant third parties.
Customer Service
If you have any questions or concerns, or would like to request access to your personal data stored by Chiara London , please feel free to contact us.
Disclaimer
When purchasing products from this website, the customer acknowledges and accepts that payment for the products is transferred to third-party operated payment systems. The customer's basic financial information may be shared with the third-party operated payment systems and their operating/controlling entity.
All information received by the third-party operated payment systems and their operating/controlling entity is managed in accordance with their privacy policy and terms and conditions, which can be found HERE. The customer waives all rights to take legal action against the third-party operated payment systems and their operating/controlling entity regarding the entity's ability to receive payments for the operation of the website in relation to products delivered by the website operator as a result of payment from the website.
Changes to this Policy
Please note that this Policy is part of the Terms and Conditions for use of this website and part of the agreement between you and us. We may change this Policy from time to time at our sole discretion, in whole or in part. Any changes to this Policy take effect immediately upon posting of the revised Policy on the website. Depending on the nature of the change, we may announce the change: (a) on the website's homepage or (b) by email if we have your email address. In any case, however, you will be deemed to have consented to these changes by continuing to use the website after changes are made. If you do not agree, in whole or in part, to the terms of this Policy, which may be amended from time to time, you must cease using the website.
Proprietary Rights of the Chiara London Service
Service Content, Software and Trademarks: You are only authorised to use the Chiara London service for the purpose of conducting business transactions with Chiara London . You may not use automated technology to scrape, mine or collect information from the Chiara London service or otherwise access the pages of the Chiara London service for unauthorised purposes. If you are prevented by the Chiara London service from accessing the Chiara London service (including by blocking your IP address), you agree not to take action to circumvent such blocking (such as by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Chiara London service are the property of Chiara London, our affiliates and our partners (the "Software"). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense or otherwise transfer any rights in the Software.
The Chiara London service may contain images, graphics, fonts and other content or features ("Service Content") that are protected by intellectual property rights and laws. Unless expressly authorised by Chiara London , you agree not to modify, copy, frame, rent, lease, loan, sell, distribute or create derivative works from the Chiara London service or Service Content, in whole or in part. Any use of the Chiara London service or Service Content not expressly authorised herein is strictly prohibited. All rights not expressly granted herein are reserved to Chiara London .
The name and logos of Chiara London are trademarks and service marks of Chiara London (collectively the "Chiara London Marks"). Other company, product and service names and logos used and displayed via the Chiara London service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated or connected with Chiara London . Nothing in these Terms of Use or the Chiara London service shall be construed to grant, by implication, estoppel or otherwise, any licence or right to use any of the Chiara London Marks displayed on the Chiara London service without our prior written permission in each case. Any goodwill generated from the use of Chiara London Marks inures exclusively to the benefit of Chiara London .
Third Party Material: Under no circumstances shall Chiara London be liable in any way for any content or materials from third parties (including users), including but not limited to any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content or materials. To the extent permitted by applicable law, third party providers of such content and materials are express and intended third party beneficiaries of these Terms of Use with respect to their content and materials.
Chiara London may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or governmental requests; (b) enforce these Terms of Use; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property or personal safety of Chiara London, its users or the public.