This policy applies to deliveries within the United Kingdom. It is intended to give you a clear understanding of our shipping practices and procedures. Please read carefully after placing your order with our store.
Shipping, Handling & Order Times
- Order cut-off time: 17:00 (GMT)
- Processing time: 1–2 business days (Monday to Friday)
- Delivery time: typically 4–6 business days (Monday to Friday)
- Shipping cost: Free UK shipping
Order Cancellations
You may cancel your order within 5 minutes of placing it. After 5 minutes, the order is processed and cancellation is no longer possible.
Order Tracking
Once your order has been dispatched, a tracking number will be sent to you. Please ensure you provide a valid email address. Creating an account is not required but may help you track your parcel more easily.
Address or Phone Number Changes
If you need to update your shipping address or phone number, please contact us as soon as possible before your order is shipped. Once dispatched, changes are no longer possible. In that case, you may request a return and place a new order.
Tracking Not Updating
If there are issues with tracking or delivery, please contact the shipping carrier first. Allow 1–4 business days for tracking information to appear. In rare cases, tracking may not update, but the order will still be delivered. Please reach out to us if your order has not arrived after the estimated delivery time.
International Shipping
We currently only ship within the United Kingdom.
Store Name: Chiara London
Address: Avenida Juscelino Kubitschek, 3117 Vila Ipiranga Londrina Paraná 86010-540
Phone: +351 920 774 545
Email: info@chiaralondon.com